How are the flowers packaged?
All of our Gift Bouquets are delivered in water for extra Freshness. Where you have chosen a bouquet, your gift will arrive beautifully presented in cellophane wrap finished with pretty ribbon, with a sachet of flower food attached. Baskets are delivered as seen.
Your personal message will be attached on an attractive greeting card.
What are “Little Extras”?
Many of our flowers and gifts have the option of adding a ‘little extra’ to your order. We have a range of fine chocolates, Champagnes, wines, Soft Toys (teddy Bears) and Helium filled balloons that compliment our hand-tied bouquets. A glass vase can be included with your purchase too. This will ensure your recipient can display their flowers as soon as they are received.
These items are available as additions to any floral gift (except sympathy orders) for delivery almost anywhere in Ireland and the UK after you have selected your floral item.
It is illegal to send/supply Alcohol products to a minor. Wine and Champagne may not be delivered to anyone under 18. Alcohol gifts are NOT available for delivery in Northern Ireland.
How do I amend an order?
If you would like to change the details of an order you've recently placed, please contact the us on: 1800 300003 or from outside Ireland call International + 353 1 2940198. It helps if you quote the order number from your order. Alternatively send an email to salesroom@flowers.ie
I am having difficulty placing my order, what should I do?
If you experience problems placing your order online, contact our team of expert advisors where we’ll happily take your order over the phone. Contact us on free phone 1800 300003 or from outside Ireland call International + 353 1 2940198.
Can I order by phone?
Yes - If you would like to place an order, but would like to speak personally to an expert advisor, contact us on 1800 300003 or from outside Ireland call International + 353 1 2940198.
Can I send my order anonymously?
Yes - The recipient of your gift will receive the information written in the card message field.
Therefore, if the card message does not include your name, the recipient will have no way of knowing who sent the flowers. If your recipient requests information about who sent the order, this will not be divulged without your permission.
Please note - all customer details provided for credit card verification purposes are covered by the Data Protection act; such details cannot be divulged without the sender’s prior consent.
It is worth noting that often when an order is received without a signature that the recipient will ask us for the senders details. In keeping with the above we may contact you seeking permission to pass on the information. You are guaranteed that this will not happen without your express prior consent.
What method of payment do you accept?
We are pleased to accept any of the following methods of payment for purchases made online at www.flowers.ie Laser, Mastercard, Visa and American Express
Can I choose a delivery date in the future?
Yes – Our order form does default to ‘same day’. To alter this you must select a new delivery date and confirm the new date BEFORE you submit your order for processing. The opportunity to do this is at the very beginning of our order form.
Same Day delivery fee €10.95 is automatically added to the order if you do not change this option. Choosing Next (or any future day) costs only €7.95, saving you €3.00. We do offer extra special enhancement to our delivery service such as Express Delivery. You can upgrade to this service in our delivery options category.
Can I send flowers to PO Box and BFPO addresses?
We will happily accept any florist delivered orders to PO Boxes or BFPO addresses.
When placing your order through one of our expert advisors on 1800 300003 or from outside Ireland call International + 353 1 2940198. You must supply a telephone number for the recipient and specify the PO Box or BFPO number in the first line of the recipient's address.
DELIVERY WILL NOT BE ATTEMPTED UNLESS THE TELEPHONE NUMBER IS ANSWERED.
Can I specify a time for delivery?
• We can only guarantee specific time of delivery for funeral orders. If you’re ordering for a funeral and require delivery for a specific time, please add this information to your order form using the delivery information field box on the order form. The name of the deceased should also be included within the delivery information box.
Otherwise:
• Delivery may occur at any time during their daily opening hours of 9am to 6pm.
• Same Day delivery fee €10.95 is automatically added to the order if you do not change this option. Choosing Next (or any future day) costs only €7.95, saving you €3.00.
•We do offer extra special enhancement to our delivery service such as Express Delivery. You can upgrade to this service in our delivery options category.
How will I know when my order has been delivered?
If you require confirmation of delivery please contact the Sales team on 1800 300003 or from outside Ireland call International + 353 1 2940198.
As deliveries are carried out over the full working day, we are often only able to provide confirmation of delivered gifts 24 hours after your chosen delivery date.
What time do I need to order by for same day delivery?
Orders placed BEFORE 2 pm (Irish Time) may be placed for same day delivery, Monday to Saturday. We do not normally operate a Sunday Delivery Service. Same Day Delivery service is available to most areas of Ireland and the UK. We can also achieve ‘Same Day’ in most of continental USA.
What happens if the recipient is not at home when the delivery is made?
If there is no one at home, when we attempt delivery, your gift will usually be left with a neighbour (or, a safe place at the recipients address). Otherwise, in the event there is no one available/willing to accept the delivery, your gift may be returned to a flowers.ie shop. In either event the driver will leave a calling card for the recipient to advise them of the action taken, the whereabouts of the gift or the shops contact name and telephone number. When contacted by the recipient, the florist will arrange re-delivery at a mutually agreed time. If the elapsed time is more than 24 hours we dispatch an entirely new bouquet.
Providing a mobile number for the recipient, when you place your order, will give the driver the opportunity to resolve any problem directly with the recipient.
Can flowers.ie deliver to hospitals?
Yes it is possible for our florists to make deliveries to hospitals. However we recommend that you check with the hospital before placing your order as many hospitals no longer allow flower deliveries. This is especially the case in Intensive Care wards, ICU.
When placing your order please ensure you include the recipient's surname, full address of the hospital and ward name or number on the delivery information section. In the case of New Arrivals, it is important to check the surname the ‘new mother’ is using.
Can I send flowers to a work/business address?
Yes - For deliveries to work or business addresses, please ensure you include the company name and full address of the recipient. We are unable to accept orders where full address information has not been supplied. Again, if you supply the recipients telephone number at work (and where possible a mobile no.) we will make every endeavour to ensure your gift reaches the intended recipient.
Many Businesses, for security reasons, will not allow us to deliver directly to individuals. Delivery to reception in such cases will be taken as successful.
Please note that orders will be delivered to the reception at the address supplied, the signature of the person receiving the order will be accepted as proof of delivery and fulfilment of the order.
Delivery to a Church for a funeral will be considered as fulfilment and the drivers sheet taken as ‘proof of delivery’.
Is flowerfood safe?
Flower food is a concoction of sucrose and anti-bactericides, intended to enhance the vase life of fresh flowers. It is safe to use under most circumstances. It should be used only as indicated on the package. The flowerfood provided by flowers.ie is unlikely to cause any distress. However, we make thes points:
• Use only as indicated on packaging
• Wash hands after use
• Do keep it out of the reach of children
• If ingested, drink water
• If it gets in the eye, wash with copious amount of fresh water
• If distressed consult a physician
Our flowerfood is manufactured by the internationally reputable Chrysal Company. The composition of their product has been notified to so called ‘poison control centres’ to which physicians have easy access
